{"id":8329,"date":"2015-01-14T11:27:31","date_gmt":"2015-01-14T03:27:31","guid":{"rendered":"http:\/\/w3c.weblink.com.tw\/symantec\/?p=8329"},"modified":"2015-01-14T11:27:31","modified_gmt":"2015-01-14T03:27:31","slug":"sep-%e7%94%a8%e6%88%b6%e7%ab%af%e4%b8%80%e7%9b%b4%e7%94%a2%e7%94%9fccsvchst-dmp%e6%aa%94%e6%a1%88%ef%bc%8c%e6%af%8f%e4%b8%80%e5%80%8b%e9%83%bd1%e9%bb%9e%e5%a4%9agb%ef%bc%8c%e4%b8%80%e5%a4%a9","status":"publish","type":"post","link":"https:\/\/w3c.weblink.com.tw\/symantec\/?p=8329","title":{"rendered":"SEP \u7528\u6236\u7aef\u4e00\u76f4\u7522\u751fccSvcHst-*.dmp\u6a94\u6848\uff0c\u6bcf\u4e00\u500b\u90fd1\u9ede\u591aGB\uff0c\u4e00\u5929\u53ef\u80fd\u67091\u500b\u4ee5\u4e0a"},"content":{"rendered":"

\u5728C:\\ProgramData\\Symantec\\Symantec Endpoint Protection\\CurrentVersion\\Data\\Install\\Logs<\/font>\u4e0b\uff0c
\u6703\u6709ccSvcHst-*.dmp<\/font>\u6a94\u6848\u7522\u751f\uff0c\u6bcf\u4e00\u500b\u90fd1\u9ede\u591aGB\uff0c\u4e00\u5929\u53ef\u80fd\u67091\u500b\u4ee5\u4e0a\uff0c\u9019\u500b.dmp\u6a94\u5230\u5e95\u662f\u90a3\u500b\u8a2d\u5b9a\u6240\u7522\u751f\u7684\uff0c\u5373\u4fbf\u6211\u628alogs\u76ee\u9304\u8a2d\u5b9a\u552f\u8b80\uff0c\u9084\u662f\u6703\u5beb\u5165\u3002\u800c\u4e14\u6211\u9084\u522a\u4e0d\u6389\u3002 <\/p>\n

\u8fd9\u4e2a\u95ee\u9898\u662fRU5\u7248\u672c\u7684\u5df2\u77e5\u95ee\u9898<\/p>\n

Title
CCSvcHst.exe generates multiple process dumps in ProgramData exhausting disk space 
 
Issue<\/p>\n

CCSvcHst.exe appears to generating exceptions forcing a process dump in C:\\ProgramData\\Symantec\\Symantec Endpoint Protection\\CurrentVersion\\Data\\Install\\Logs<\/font> during a scan<\/font>. Each dump is over 1GB and free disk space is quickly exhausted.
 
Environment<\/p>\n

Windows 2012 R2
 
 
Cause<\/p>\n

Certain archive files appear to be triggering the issue. Issue has been with some large archive files with older file dates (4+ years) in .zipx and .blb format<\/font>.
 
Solution<\/p>\n

Symantec is aware of the issue and is researching a solution.<\/p>\n

Workaround:<\/p>\n

Make an exception for the file extension or directory<\/font> which has been identified through debugging.<\/p>\n

Or…
1.Disable Tamper Protection.
2.Open a Command Prompt window.
3.del “C:\\ProgramData\\Symantec\\Symantec Endpoint Protection\\12.1.5337.5000.105\\Data\\Install\\Logs\\*.dmp”<\/font><\/p>\n

or<\/font><\/p>\n

del C:\\ProgramData\\Symantec\\Symantec Endpoint Protection\\CurrentVersion\\Data\\Install\\Logs\\*.dmp<\/font><\/p>\n

4.Using regedit.exe, set the following values to 0 (zero):
HKLM\\SOFTWARE(\\Wow6432Node)\\Symantec\\Symantec Endpoint Protection\\CurrentVersion\\Common Client\\Debug\\CrashHandler\\DumpOn*
5.Re-enable Tamper Protection.
6.Open a Command Prompt window.
7.cd “C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\12.1.5337.5000.105\\Bin”
8.smc -stop
9 .smc \u2013start<\/font><\/p>\n

\u30106 7 8 9 \u53ef\u5982\u4e0b\u57f7\u884c\u3011 <\/p>\n

\u8acb\u6309\u9375\u76e4\u4e0a\u3010Windows \u9375\u3011+\u3010R\u9375\u3011\u2192\u6703\u8df3\u51fa\u3010\u57f7\u884c\u3011\u8996\u7a97 <\/p>\n

\u203b XP \u8acb\u6309\u3010\u958b\u59cb\u3011\u2192\u3010\u57f7\u884c\u3011 <\/p>\n

\u5728\u51fa\u73fe\u7684\u8996\u7a97\u4e2d\uff0c\u8f38\u5165\u3010smc \u2013stop\u3011\u3010smc \u2013start\u3011\uff0c\u4e26\u6309\u4e0b\u3010\u78ba\u5b9a\u3011 <\/p>\n

\"clip_image005\"<\/a> <\/p>\n

 <\/p>\n

<\/font><\/p>\n","protected":false},"excerpt":{"rendered":"

\u5728C:\\ProgramData\\Symantec\\Symantec Endpoint Protection\\C … \u95b1\u8b80\u5168\u6587 SEP \u7528\u6236\u7aef\u4e00\u76f4\u7522\u751fccSvcHst-*.dmp\u6a94\u6848\uff0c\u6bcf\u4e00\u500b\u90fd1\u9ede\u591aGB\uff0c\u4e00\u5929\u53ef\u80fd\u67091\u500b\u4ee5\u4e0a<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[104],"tags":[],"class_list":["post-8329","post","type-post","status-publish","format-standard","hentry","category-sep-troubleshooting"],"_links":{"self":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts\/8329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8329"}],"version-history":[{"count":1,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts\/8329\/revisions"}],"predecessor-version":[{"id":8330,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts\/8329\/revisions\/8330"}],"wp:attachment":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}