{"id":5164,"date":"2013-12-23T18:18:12","date_gmt":"2013-12-23T10:18:12","guid":{"rendered":"http:\/\/w3c.weblink.com.tw\/symantec\/?p=5164"},"modified":"2014-08-04T16:51:12","modified_gmt":"2014-08-04T08:51:12","slug":"pgp-unable-to-download-policy-at-this-time","status":"publish","type":"post","link":"https:\/\/w3c.weblink.com.tw\/symantec\/?p=5164","title":{"rendered":"PGP[ Unable to download policy at this time ]"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>\u3010Got the error : [ Unable to download policy at this time ] when you manual update the PGP policy\u3011 <\/p>\n<p><a href=\"http:\/\/w3c.weblink.com.tw\/symantec\/wp-content\/uploads\/sites\/4\/2013\/12\/clip_image0011.png\"><img loading=\"lazy\" decoding=\"async\" title=\"clip_image001\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 0px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"clip_image001\" src=\"http:\/\/w3c.weblink.com.tw\/symantec\/wp-content\/uploads\/sites\/4\/2013\/12\/clip_image001_thumb1.png\" width=\"259\" height=\"121\"><\/a> <\/p>\n<p><font color=\"#ff0000\">1. Please try re enrolling the user, here is article for same;<\/font> <\/p>\n<p>HOW TO: Re-enroll Symantec Encryption Desktop for Windows Clients <\/p>\n<p>Article URL <a href=\"http:\/\/www.symantec.com\/docs\/HOWTO42029\">http:\/\/www.symantec.com\/docs\/HOWTO42029<\/a> <\/p>\n<p>Some of the reasons for re-enrolling a client: <\/p>\n<p>\u2022Enrollment fails <\/p>\n<p>\u2022Enrollment succeeds but there are Symantec Encryption Desktop errors <\/p>\n<p>\u2022Symantec Encryption Desktop settings during enrollment are incorrect <\/p>\n<p>\u2022Symantec Drive Encryption (formerly known as PGP Whole Disk Encryption) did not start because of policy or attribute misconfiguration <\/p>\n<p>\u2022If you are having a problem enrolling a client or if PGP Desktop is not acting as expected <\/p>\n<p><font color=\"#ff0000\">To re-enroll a Symantec Encryption Desktop client:<\/font> <\/p>\n<p><font color=\"#ff0000\">1.Click the Symantec Encryption Desktop Tray icon in your system tray and select Exit PGP Services.<\/font> <\/p>\n<p><font color=\"#ff0000\">2.Navigate to %APPDATA%\\PGP Corporation\\PGP\\ and delete the PGPPrefs.xml and PGPPolicy.xml files.<\/font> <\/p>\n<p><font color=\"#ff0000\">This deletes the preferences file and allows you to start with new settings. <\/font> <\/p>\n<p><font color=\"#ff0000\">3.Restart the services by clicking Start &gt; All Programs &gt; Startup &gt; PGPtray<\/font> <\/p>\n<p><font color=\"#ff0000\">The Symantec Enrollment Assistant will start up and begin the re-enrollment process.<\/font> <\/p>\n<p>2. \u78ba\u8a8d HKEY_LOCAL_MACHINE\\SOFTWARE\\PGP Corporation\\PGP\\PGPSTAMP \u6578\u503c\u8cc7\u6599\u662f\u5426\u6b63\u78ba <\/p>\n<p><a href=\"http:\/\/w3c.weblink.com.tw\/symantec\/wp-content\/uploads\/sites\/4\/2013\/12\/clip_image0021.png\"><img loading=\"lazy\" decoding=\"async\" title=\"clip_image002\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"clip_image002\" src=\"http:\/\/w3c.weblink.com.tw\/symantec\/wp-content\/uploads\/sites\/4\/2013\/12\/clip_image002_thumb1.png\" width=\"624\" height=\"530\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u3010Got the error : [ Unable to download policy at  &hellip; <a href=\"https:\/\/w3c.weblink.com.tw\/symantec\/?p=5164\" class=\"more-link\">\u95b1\u8b80\u5168\u6587 <span class=\"screen-reader-text\">PGP[ Unable to download policy at this time ]<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[],"class_list":["post-5164","post","type-post","status-publish","format-standard","hentry","category-pgp-"],"_links":{"self":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts\/5164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5164"}],"version-history":[{"count":1,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts\/5164\/revisions"}],"predecessor-version":[{"id":5165,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=\/wp\/v2\/posts\/5164\/revisions\/5165"}],"wp:attachment":[{"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/w3c.weblink.com.tw\/symantec\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}